I tried to cancell my service when the 36 month contract was up and was informed that they automatically renew contracts if not cancelled 30 days before end of contract. salesperson told me the contract was for 36 months and could be cancelled at any time after that. in response to complaint filed with BBB, castle rock said they do not honor what their salesperson said and I was on the hook for another year. further investigation found a "F" rating from the BBB with over 70 registered complaint in 7 months of 2009 and the internet full... read full review »