I ordered a prepaid Verizon Wireless phone online but the cover did not work because the metal latch was missing. I tried to return it to get the proper credit but have talked to 8 people so far and no one can help me. I tried to return to a Verizon Wireless store but they wouldn't take it. If you are going to order a prepaid phone do not order online GO TO A VERIZON WIRELESS PHONE STORE!! It seems like a simple thing to get the proper credit for a defective phone but no one on phone support can help me. If you go to an actual store they will be able to help you later. read full review »