In June 2009 I purchased a machine from Xerox Direct, I thought that I was purchasing a new machine, I paid full retail price and was not once told that this machine had been previously registered. I had an issue with this machine I contacted Tech Support that's when I was told of this situation. And they would not help me. For more information about my experience with this outfit call me at 813-760-0403 Since then I have made countless phone calls and emails to get this resolved. No one is returning either phone calls or emails. read full review »