Hilton Honors was very rude, nasty, and unhepful when trying to "resolve" a disaster my husband and I had on our wedding anniversary trip to San Antonio. First, Homewood Suites on the San Antonio riverwalk tried to commit fraud in charging our credit card after we checked out an hour after we arrived due to a number of infractions. 1) They did not honor our reservation 2) the room was filthy 3) the plumbing was backed up with no remedy in sight 4) the front desk staff went beyond indifference to rudeness and gross unprofessionalism... read full review »