Since I moved to ottawa in 2006, I have been a permament customer of staples. I probably spnend 2000 years every year because I do shop everything from them. <br /> <br /> I have an acer laptop from them with three year plan. Very recently, I had a problem with my laptop. I took it to their shop. The technician told me it is a software problem and he told me he need to reinstall the operating system. He asked me I have to pay 200 dollars. I told him I am a student and I do not have that money. Then he said I have to pay him 80... read full review »