My elderly grandmother lives in a house that we own in Michigan. The bills are in her name because they wouldn't let me put my name on them while she was living in the house because I live in California--whatever. We did what they told us to do, which was put the bills in her name, but we would pay them online -- no problem. I noticed recently that her bill went from an average of $250 per month to $1, 200.00 -- a pretty significant increase! So, I called their customer service to get things figured out. After a lengthy discussion about... read full review »