I can honestly say that I have never had as many problems with a service as I had with JCPenney optical. Too make a long story short, I paid extra (on a Sunday) in order for my glasses to arrive the following Tuesday (which the employee at the west side Madison, WI, JCPenney promised me they would), and it took three weeks and a lot of phone calls (from me to them, not vice versa) and visits (from myself and my dad) to finally get them. After I called that Tuesday (the day they were due) to see if they would be in as promised, I found out... read full review »