I used to think Red Box was great, even recommending it to all my firiends and family. That was until they charged me not once but TWICE for dvd's that I most defnitely returned. This is how they operate: -Rented DVD at store, put in debit card -returned dvd next day -TWO months later Red Box charged me $25.44 -I called customer service, they say I didn't return it (I DID!!!) -Customer service "pings" the kiosk and low and behold the movie is there. -Customer service says they will give a credit but I may... read full review »