I called customer service and get some one after 5 minutes and he transferred to another which takes 9 minutes and he transferred to another person and he hang up/disconnected. I tried 3 times to get some one for just my one inquiry. Horrible service. I want to return the items and they charging 15% restocking fee if it is not Dell error. Is the satisfied customer service is part of Dell Service/Error. Please don't buy if you want really good service. HP I got next day my shipping box and got back my laptop repaired within a week Horrible customer service Hemant Shah New Jersey, USA read full review »