A sofa I bought, which carries a lifetime warranty, broke. I purchased a living room set several years ago, but living alone, I literally NEVER sit in the living room. Over the summer, I noticed that one side of the sofa was sloping downward, resting on the floor. A friend helped me check the sofa completely, to find that the wood frame cracked and dowels separated. Since the store went out of business, I contacted the manufacturer; I was instructed to submit a claim, a statement of the problem and photos. About a month after... read full review »