I have had a Gateway Computer for almost 4 years, never called Customer Service before. My hard disk crashed and I needed a Recovery Disc. I contacted Gateway. You can not get to their order form for Recovery Disc unless you give your SN. My SN was not accepted because it wasn't 22 characters. Gateway's site does not provide any telephone numbers or direct email addresses. You have to fill out a form on their site and hope someone gets back to you. That never happens, a human contact I mean. You get auto responses or bot... read full review »