I bought the 21 inch $200 carry on luggage on November and in January after two trips the seams started to come off. I went back to the store and they don't accept warranty claims without receipts. First of all, this is the worst quality $200 luggage that I have heard of. Second, this is pathetic service. The luggage is only sold by Brookstone, even walmart with thousands of brands return merchandise without receipts. Anybody would be better of buying 4 cheap carry on's of $50. Never buy from Brookstone! read full review »