I am appalled by the treatment of my mother, who is a senior citizen in Long Island, NY by the phone company, VONAGE. She signed up for service in December, promptly cancelled service and returned the equipment, but they keep billing her monthly for service she doesn't have. Frustrated, she called me to ask for my help. I was sure I could straighten this out, but incredibly, and just like my mother said, they actually REFUSED to cancel the service when we called them. In addition, there was no record of her calling to cancel the... read full review »