Signed up for service and received the modem very rapidly, but internet, naturally, didn't work. Contacted Verizon and they insisted I spend 12 hours in my apartment during the week to have a service technician come and fix my internet. After two hours of talking to "customer service" representatives, I finally found one willing to set up an appointment for Saturday (I'm a professional student who is in class from 8AM-5PM every day). Got a call the next day asking me to confirm an appointment for FRIDAY! I figured it was an... read full review »