To Whom Ever Will Listen: I just spent 89 minutes on the line with the ironically named 'Business Care' department of AT&T Wireless because the phone I purchased about 6 months ago, the LG Incite, has died. I figured, ok well for the most part I've been happy w/ my AT&T Service, so I'll deal with the fact that I have to buy a new phone because I decided to not buy the insurance when it was offered to me... No Big Deal. In the past, when I had a major issue with my account, I simply called in and a supervisor wa... read full review »