I've read all the complaints and thought it was worth mentioning my positive experience. At first I thought I might be in trouble because once the makeup kit arrived, 12 of the 14 trial period had passed. The trial period starts from the day you order the makeup, not from the day you purchase. I was also surprised to learn of the terms of membership that were enclosed with the packaging. But here's where things start to get better. I immediately contacted the company via their company e-mail address. I stated that I was annoyed... read full review »