Requested a Loan Modification in January of 2009. Submitted all required information. Waited until April to inquire as to our approval. Told they received no paperwork, reapply. Resubmitted paperwork by fax and registered mail. Waited 2 weeks again told 60 to 90 days for approval, but they had all our paperwork. Waited one week, no word, new rep states paperwork is not there and requests we resubmit required paperwork. In the mean time they want to foreclose on home we were behind 2 months, we sent the payment as instructed to Kalamazoo... read full review »