In 2006 as part of my up grade l received a mobile phone from a T-Mobile (UK) shop and l bought insurance to cover the phone as recommended by the shop assistant. The phone became faulty after two months so l returned it to the shop as it was insured. The T-Mobile (UK) shop sent the phone to be repaired, but the shop did not have a phone for me to use while mine was away being repaired. I left my home, work and mobile number with the shop assistant but l did not hear from the T-Mobile (UK) shop again regarding the progress of the repair... read full review »