Purchased Acer laptop from QVC Network with a three year warranty. The top of the case of the laptop cracked after two years. when I tried to get them to honor their warranty, I was first told the warranty was out. However, I have another year on the warranty. It took me 4-5 days to speak to a live person after being jerked around by an automated answer system I was encouraged to use. The information of proof of purchase and warranty documentation was faxed in. Never got a reply that it was received or inputed. Tracked them down and... read full review »