I have never had such bad customer service as I have had with Hewlett Packard. We had our laptop approximately 3 months before it quite powering up. After lengthly phone conversations trying to resolve the problem we had to ship it to their repair center. That part, other than being without a computer for 5-6 days, wasn't so bad. However, when we received the laptop back (which was brand new and in mint condition) the outer case looked like it had been dropped on a pile of rocks. Calling customer service, again, (in India) we were told... read full review »