Purchased Patio heater online with QAV direct foe £84.95. This was a Thursday evening so knew wouldnt receive order until the Monday. Parents turned up Sunday morning with gift of same item so emailed QAV straight away to cancel my order as didn't need two. As my order had already been despatched I expressed my wish to cancel and advised I would refuse the delivery on the Monday so the couriers could return it straight away. They replied with they will charge me £40 for refusing. After 17 emails back and forth where... read full review »