This is the letter of complaint I sent to the company: To whom it may concern: Over the years since you have opened the store in Renton WA. my husband and I have spent thousands of dollars with your company. My recent purchases with your company have gone well until I had experience with your warranties and lack of customer service /equal treatment. I am outraged this has happened to me twice and the difference between the way my husband gets treated and the way I get treated is the kind of thing you write to dateline about... read full review »