This last summer I went to Ibiza from Lisbon, connecting in Madrid. As I arrived at Ibiza airport my luggage was missing. I was told at the airport that I was entittled to an amount of 50 euros refund if the luggage delay exceeded 24h. Unfortunately, my luggage only arrived after 36h so that I left a complaint form at the Spanair desk in Ibiza. I was contacted several times, and asked to send: invoices, passengers data and ultimatly the boarding pass. There has been almost 3 months and several phone calls, 4 fax's and 3 letters and I haven't been payed. read full review »