I submitted a claim for a damaged phone, was sent a new phone and a postage paid envelope in to return the damaged phone. I followed the instructions, put the phone in the envelope and the postal employee that comes into the office of the elementary school where I work personally picked up the mail on August 25, 2009. Shortly thereafter I received a phone call asking for the damaged equipment. I returned the call, which was to an automated system which prompted me to put in the claim number and the choice which indicated I had... read full review »