My Dell laptop was only 5 months old. The keyboard was malfunctioning, I was getting frequent blue screens which lead to hours and hours of system restores and my DVD drive stopped recognizing disks. I returned it to Best Buy since this is where I bought it. Geek Squad told me they could ship it to Dell where I would be without my work laptop for 7-8 weeks or I could give them $130 and they would return it to me in 4-6 days repaired. For an additional $160 they would give me an external HD with a complete back up on it. Not a bad idea and... read full review »