This is my second time writing to you. The first time you just sent me to where I bought it and Ortho made me pay a $50 fee to establish if the mattress is visibly shot. It still is not 1.5 depressed, so I continue to be screwed! This is very simple. I had Beautyrests when I was younger and they we a fine, this time in our new stately home 2 years ago exactly on 8/28/07 we bought a $1500 Cal King Novinger Lux Firm Mattress and it has been the nightmare of our lives! From the day we got it, it never felt like the one in the showroom... read full review »