I made my September 2009 payment on the 4th of September but silly me! That was apparently 1 day too early (billing cycle ends on the 4th) so it gets credited to my August payment therefor making it appear as if I never made my September payment so I get hit with a $39 late fee. So, although i am pissed I make a Double payment to cover September and October. Then I call customer service, explain what happened and ask that the late fee be removed. These assholes had the nerve to offer me a 30% reduction in my $39 fee! So I got more than a... read full review »