I paid for my daughter to have a makeover at new, id experiences owned by the Burlington group. The make over was fine and the photo shoot good. How ever when the photographs arrived three of them showed my daughters head to be at the top of the frame rendering those photographs as useless. I naturally assumed that I could complain to the customer service department about the poor quality of those photographs only to be informed that I had choosen them like that, that may well be the case but I did not notice at the time how awful those... read full review »