October 21, 2009 Bruce Johnson Sears Holding Corporation 3333 Beverly Road Hoffman, Il 60179 To Whom It May Concern: I purchased a Kenmore Front loader washer on 11/28/2008. It recently stopped working a couple days ago on 10/10/09. I called the service department being that the washer is still under factory warranty. I spoke to Ray on 10/10/09 to schedule a service call she scheduled it for 10/21/2009. She gave me a window of 1pm-5pm. I asked her if she would please have them call me at least 30 minutes in advance she... read full review »