I called JANSEN MEDICAL SUPPLY, LLC to return a pair of unused & unopened (though the packaging was unsealed) orthotics. The first call I was asked for the order #, questioned about the product and requested to wait for an authorization email with instructions, nothing negative. I forgot to ask about the expected wait time for the authorization to process so I called a couple of hours later to inquire. This time, however, the same man (Mr. Jansen) who answered the 1st call cut me off mid-sentence and bit my head off with emotional... read full review »