I was trying to inform a supervisor that I had scheduled my student loan payments to come out of my accoung bi-weekly by Friday. She was very rude throughout the phone call, she cut me off while I was talking several times, and talked to me in a very nasty tone. At the beginning of the call, she told me that it was being monitored and recorded; however, when I stated to her that I wanted to put in a public records request to receive a copy of the original phone call where I scheduled my phone payments, she was very rude and nasty and told me... read full review »