Ordered ugg boots on November 11th 2008, they failed to arrive for Christmas. Emailed them, got prompt rely saying there had been a delay but they had been sent. They didn't arrive for Christmas so a teenage girl went without her main present. They said they might have been lost so would send another pairin Jan. These didnt arrive, so I asked for a refund, since then they keep using delaying tactics or ignoring emails and I haven';t seen a panny. Can't open dispute with paypal as it's gone past the 45 days, which was a deliberate ploy by these thieves. They are a disgrace and no-one should ever trust them. read full review »