My parents are pensioners and were due to collect a new car. They rang Swinton and told them they needed to transfer their insurance and wanted a quote for the new car. Swinton, knowing the date they were due to collect the new car, said they'd ring them back. Three days later Swinton hadn't rang them back so I had to quickly get them insurance for their new car over the internet (which was probably a lot cheaper anyway). We didn't hear anything from Swinton until a month later when they wrote demanding a cancellation fee of... read full review »