I've been a Net10 customer since February 2009. I bought the phone for my teenage son who doesn't text much and only makes/receives a few calls a week. A few months after purchasing the phone and adding minutes/time, the phone stopped working (with plenty of mintes and days left on it). My wife called customer service who determined that the phone had a bad SIM. They agreed to send us a new SIM, but would not refund the days of service lost while waiting for the replacement SIM. When the SIM arrived in the mail (about 3 day... read full review »