i wanted by carpets cleaned by sears as i had before. i had to reschedule 3 times because i was helping to move my mother in law into a home and because of packing, family company and emotional termoil i had to change my dates. the lady that terminated me was from the anihiem store and her name was Toni. something. She was extrememly rude, talked over me and acted as if i had commited a crime by rescheduling. she said they were refusing me service. She was way out of line. i am 65 years old and have never been spoken to that way. i have never... read full review »