Having read all the other emails then mine simply echoes what has been said before. My money was taken from my account 3 days after filling the online purchase order. I received one email to say that it had been dispatched. Following several emails from me I then received one from somebody called Chris inferring it was the Royal Mail's fault and I had to wait for 15 days. I've subsequently reported Chris and his company to the Office of Fair Trading. Go to consumerdirect.gov.uk and have a look at the template letters which they... read full review »