Miele sent a so-called engineer who saw mouse droppings and alleged that the wires were chewed and therefore dangerous and the machine should be scrapped. I checked the fuse after he had gone and it was blown and the machine worked. An alternative company sent an engineer (£60) who diagnosed a blown suppressor which he removed and the machine has worked perfectly ever since. Miele sent a bill for £120 and refuse to withdraw it. I am not sure what to do except refuse to pay and am writing back to them although their letter had no contact details at all on it. read full review »