I have tried to no avail to get finalized paperwork for the loan modification they assured me I was eligible for and then they went on about what a great change it would be for me. I sent in everything, full of HOPE, of course, I have the same experience as countless others. They deny they have docs, request things not required in the original package, deny they got that, agree they have all they need, but will not give me the approval as it is supposedly "being reviewed" etc... they take up the entire 90 days this way and never give... read full review »