I live on a farm. The farmer, my partner, was in the adjoining field installing a new drain. In the process the phone line was severed. When Openreach came the engineer said that the line was only buried to 4-8 inches when it should have been 18 inches. I did not expect to be charged but a couple of months later my bill was nearly £300. I contacted Toucan (the forerunner of Pipex) and stopped my direct debit. I paid for the calls and line rental but not the engineer's work. Customer Services have been dealing with my complaint... read full review »