My friends bought Verizon FIOS bundle service for $99/mo. They did not know that they have to expect the agreement by e-mail and sign it within 30 days. Their English is not very good and they asked me to call Verizon after the first bill for $278 and the 2nd $249. The are not fluent with the computer and don't read e-mail every day. So when I called Verizon, they told me that the bill around $100 more than should be but not in their policy to refund, even though it's their fault that these couple, their customer did not... read full review »