In February I purchased a laptop from Dell. Within a few days I began calling Dell because the computer was defective. I was transferred 13 times on one call, called over 20 times, each time I was connected to someone in India, who transferred me to someone else in India. While I was on hold, a recording told me that for an additional fee I could speak to someone in Northern America. After I was cut off the last time, I gave up and sent the computer back to Dell with a letter explaining my frustration with their customer service and... read full review »