After 4 years with Tracfone I can tell you not to waste your time. I have a yearly contract and have had to replace my phone. I need to keep my phone number and have been getting the run around for almost 2 weeks now. Customer service is horrendous and there is no other option but to call the same 800 number and go through the song and dance. I plan on using up my contract minutes and dumping the whole thing---if I ever get the thing activated. I too plan to tell everyone I can NOT to deal with Tracfone. It just isn't worth the aggravation of dealing with customer service. read full review »