If your are a customer of directv don't even try and upgrading to a HD/DVR reciver for free as they advertize. Because if you call to upgrade they tell you its for NEW CUSTOMERS only. If your an exsiting customer it will cost you $200.00 and that is pretty sad that they treat there customers this way but that god there are other companys out there at are more than willing to treat there exsting with respect and give them a better deal read full review »