I bought a Breville Ikon kettle that stopped working after 3 weeks of use. 2 hours on hold for customer service (no answer). 8 emails (only an autoreply). I cannot get them to replace the defective kettle, cannot get any response whatsoever. Having emailed them proof of purchase and all the info asked for in the autoreply, I should have a new kettle by now. read full review »