In October 2009, I ordered a recliner and ottoman from Costco.com for my father. It arrived November 5 as scheduled, but the chair did not recline and neither it nor the ottoman had legs. I called the furniture company from which it had been shipped to see if I could at least get the legs, and they told me an unnamed person would call me back the next day, but of course never did. After that, their line was busy. Then I called Costco.com. They had no solution to the problem at all: the product was no longer available so I'd have to take a... read full review »