We own a Maytag refrigerator that was on recall, so I called Maytag direct to arrange a repair. They set up a date for 5/20/09 between 8:00a.m. and noon for the repair with A&E Factory Service. At noon, no repairman so I called them direct with the number supplied by Maytag. The customer service rep, Catherine said that the serviceman had called to say he was late. Not true. I asked for a supervisor complaint dept, she said she had no none. I asked if she could tell me when the service person was coming, she said she had no idea. Ten... read full review »