Best Buy's Performance Service Plan - Refrigerator repair I contacted Best Buy on a Thursday about my freezer. I had noticed that my ice cubes were no longer ice cubes... but just water. When I saw that I checked the fridge. It was not working either. I called Best Buy Geek Squad. I spoke to a woman, it took several minutes for her to find my 5 year Performance service plan or even my purchase in general of the refigerator. She asked me several times if I was sure that I had even bought the product from Best Buy... read full review »