They overcharged on my escrow account hundreds of dollars. When I called to claimed credit to my loan, they never did. I request credit for the overcharged amount over the phone, via fax and by writing. Neither one work. I kept calling for months and every time I had to start over again. The customer service was unbelievable, even supervisors did'nt know how to manage the situation. They promised me fixing my credit, waive charges, and at the end I had to called over and over again. One day, they admitted their... read full review »