This happened some time ago. I was charged for a video and it never arrived. I called after giving extra time and was assured that it was on its way. When it still never came, I googled the company to find the phone number to call again, and instead, found many many websites with people saying they were ripped off. So, I called him back and he said that it wasn't true and that he would re-send a second copy in good faith. That never arrived. After that, I tried to get the money returned, but he never returned my calls anymore. Since I... read full review »