My cousin, and her two young sons booked a return flight from Port-harcourt in Nigera to London. through an IATA travel agent, who unfortunately did ot process Air Flight additional excess baggage allowance for them . This would have made them entitled to 120kg allowance. In their e-ticket, Air France only show 20kg per customer. Upon their departure on 25th, I was at the aiport with them, we discovered this maistake, and pleaded with Air France customer service offuicer at the counter, to help and cross-ckecked for us, as we were the only... read full review »